Shipping & Returns
For the USA and all other countries, we ship primarily with the United States Postal Service (USPS) Priority and First Class Mail, except where a more affordable option exists by other carriers. We have found USPS to be the most affordable and reliable shipping method in the USA and internationally.
For rush orders, we also offer UPS shipping. If you are placing a large order, rush order or live somewhere that does not generate shipping options for you on the cart page, please contact customer service so we can make special arrangements for your order. (800) 428-5480 or email@example.com.
FREE USPS First Class or Priority Mail shipping on all orders over $35 in the United States (including Alaska and Hawai)
$5 FLAT RATE shipping in United States for all orders under $35 (except free shipping on some items under $35 including; Glacial Facial Sampler/Gift Mailers and AK Glacial Seamless Tube Multi-Functional Buff Wear Headbandanas)
FREE USPS International First Class or Priority Mail shipping on all orders over $85 in Canada
$15 on orders less than $35
$20 on orders less than $75
REST OF THE WORLD
FREE USPS International First Class or Priority Mail shipping on all orders over $250 internationally
$15 on orders less than $35
$24 on orders less than $125
$34 on orders less than $200
$44 on orders less than $250
From time to time, we offer promotions for free shipping on orders under $35, which are only valid in the United States. Upon request, we will refund the shipping charge by 50% to Canadian residents during these promotions and 20% to international customers upon request.
Most US orders deliver within 3-5 business days. Outside US can take 2-3 weeks.
If all products in your order are in stock and ready, we do our best to turnaround fulfillment within 48 hours. You will receive a notice if an item is backordered and can choose to wait or we will refund your order.
LOST, INCORRECT OR DAMAGED GOODS
If an item is received damaged or is incorrect, please contact Customer Service at (907) 424-4695 or firstname.lastname@example.org and have your order information ready.
If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 10 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned for inspection (within 30 days). Shipments that have been determined to be lost after tracking proves unsuccessful will be replaced. For both circumstances, a monetary refund will not be given.
All retail orders come with a 14 day money back guarantee. All returned items must be new, unaltered and in unused condition. The item may not show signs of wear or damage in any way.
Simply return the merchandise with the original receipt and a note stating your reason for return, and we’ll gladly refund your purchase price minus a 20% restocking fee. Shipping charges are not refundable and return shipping costs are the responsibility of the customer unless the items were received damaged or defective and you would like to make an exchange. At our sole discretion, after 14 calendar days from delivery of your order, we will offer an exchange or store credit only.
If items are returned to us due to insufficient address which matches shipping address provided by customer during checkout, there are two options. The first is that we are willing to refund your purchase price minus 20% restocking fee or actual shipping costs on the order, whichever is greater, even where purchases qualify for free shipping. The second is that we are willing to attempt a second delivery with a modified address, but customer must pay second attempt postage fees.